Refund and Returns Policy

At Munwis Store, we strive to provide our customers with products of the highest quality and utmost satisfaction. If you are not completely satisfied with your purchase, we offer a 30-day refund and returns policy to ensure your peace of mind.

Refunds

We are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your purchase, you may request a refund within 30 days of the original purchase date. To be eligible for a refund, the following conditions must be met:

  1. Product Condition: The product must be in its original condition, unused, and undamaged.
  2. Proof of Purchase: You must provide a valid proof of purchase, such as an order confirmation or receipt.
  3. Return Process: To initiate the refund process, please contact our customer support team at [email protected] with your order details and reason for the refund request. Our team will guide you through the process.

Once your refund request is approved, we will process the refund to the original method of payment within a reasonable timeframe. Please note that shipping costs are non-refundable, and you will be responsible for any return shipping fees unless the return is due to a mistake on our part.

Returns

In addition to our refund policy, we also accept returns for eligible products within 30 days of the original purchase date. To be eligible for a return, the following conditions must be met:

  1. Product Condition: The product must be in its original packaging and in the same condition as received.
  2. Return Authorization: You must obtain authorization from our customer support team before returning the product. Please contact us at [email protected] to initiate the return process.
  3. Return Shipping: You will be responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.

Once we receive the returned item and verify its eligibility, we will process the refund or replacement accordingly.

Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or variant, we recommend returning the original item for a refund and placing a new order for the desired item.

Contact Us

  • Support – 24/7
  • Store name: Munwis
  • Store Mail: [email protected]
  • Store Phone: +1 331-309-1533
  • Store Location: 208 Main St, Arkadelphia, AR 71923, USA